Refund Policy

Last updated: July 20, 2026

Thank you for shopping with GILDUCHOVSKY.

Because each product is made especially for you after your order is placed, we do not accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or personal preference.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement or a full refund.

Lost Packages

If your package is confirmed as lost during transit, we will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Orders that cannot be delivered because of an incorrect or incomplete address provided during checkout may not be eligible for a refund.

Order Cancellations

Orders may only be canceled before production begins.

Once production has started, orders cannot be canceled because each item is made specifically for you.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Non-Returnable Items

We cannot accept returns or exchanges for:

• Incorrect size selected by the customer
• Change of mind
• Personal preference
• Minor variations in print placement or color that naturally occur during production

Contact

If you have any questions regarding this Refund Policy or need assistance with your order, please contact us:

Email: gilduchovsky@gmail.com